Frequently Asked Questions
How do I place an order with Little House Customs?
Our new website has a traditional cart and you can simply order online. We make every effort in our description of each product to identify whether an item fits your trailer or not. You will notice on checkout, we ask for your year model, size, and floor plan of your Casita. This helps to ensure that you do not receive something that will not work on your trailer.
If in doubt as to what to order, send an email to the store@littlehousecustoms.com or call 469-371-0234.
We will be glad to assist you, our phone is answered Monday – Friday, 9am – 5pm Central Time.
Do I need an aluminum anode or a magnesium anode?
The anode in our water heater is essential for its longevity and must be degrading to accomplish its goal of protecting the lining of our water heaters. We want the anode to be consumed in one year or less. It will degrade at a rate that is unpredictable since degradation is a function of water chemistry and other factors. Water chemistry is inconsistent around the country and the aluminum anode should only be used if the magnesium anode that came standard in your water heater lasts four to five months or less. Only about one percent of our customers need or should be using the aluminum anode. If in doubt, install the magnesium anode.
Where can I get original equipment replacement parts for my Casita?
Your best opportunity for original equipment replacement parts, such as cabinet latches, cabinet doors, cabinet trim, etcetera, is the Casita Travel Trailer factory at 800-442-9986 or store.casitatraveltrailers.com.
Little House Customs stocks many upgraded parts, components and service items. Most of which are designed to personalize and accessorize your Casita experience.
Do you take returns?
We do want you to be happy with our products, so if you have questions, feel free to send an email before you order.
If you prefer to get a second opinion, you can post a question as to the usefulness of the product, go to casitaforum.com. You will get many unbiased reviews of our products on that forum.
If you are apprehensive about your ability to install a kit, send an email to store@littlehousecustoms.com and we will be happy to email you a copy of the installation instructions.
Refund, Returns and Cancellation Policy:
Any order may be cancelled prior to shipping and a full refund will be promptly issued.
Unopened items can be returned up to 30 days after purchase in original packaging.
If received in good condition we will give a full refund minus our shipping charges.
What is your shipping policy?
You can see all shipping options available to your delivery address from our online cart as you checkout.
There is NO handling charge. We prefer to make our money the old fashioned way, by working for it.